THE 5 KEYS TO USING IP TECHNOLOGY IN THE BUSINESS ENVIRONMENT

    1. Economic optimisation

     Because the connection is made using the network, with IP technology we can dispense with the use of telephone lines. These telephone lines have a higher cost than the use of this technology; the difference is so great that the economic savings can be about between 40% and 80%..

This big difference arises because IP does not charge for the call establishment, but the rate is per second, so all calls that are not answered will be at 0 cost. Finally, we must also take into account that, if you have a company, calls between the headquarters of these are completely free. In summary, IP technology is a good source of economic savings and will help you to reduce your monthly costs.

2. Improve and facilitate the running of your business

     IP technology has multiple tools to facilitate the tasks of your workers and to optimise their coordination and exchange of tasks.

To begin with, this technology has the capacity to monitoring callsThis allows us to know in which territories our products are in demand.

In addition, voice over IP also performs the function of grabar llamadas. This can be used to review the calls made, whether to remember what a customer wanted, what mistake a tele-operator may have made, techniques to improve customer rapprochement, or to coordinate different departments in the company.

Not content with this, IP technology can also identify the number of calls made and receivedWe will be able to see the activity situation of our company, if it is necessary to increase or decrease the number of tele-operators...

And, of course, IP voice incorporates the functionality of hold multi-conferencesfacilitating meetings between company employees, or meetings between the company and its clients.

We should also not forget, as many IP technologies have la capacidad de be fully integrated into a CRM system.  So if you already use one, make sure it is compatible with this type of technology, or if you want to hire a new one, keep this factor in mind.

3. Improves and facilitates customer treatment

 With IP technology it is also possible to schedule calls by telephone number, thus establishing the day and time when a call should be made. In this way we can coordinate our communications, and specify when and how we want a customer to be called.

But there are also advantages in the other direction: What happens to customers who call the company? IP technology can prevent them from having to wait to be answered if there is no available caller, offering them the possibility of being called back later, and storing their call in the virtual PBX.

4. Adaptación 

The IP function easily adapts to the needs and requirements of a company. On the one hand, it allows for quick contracting, in addition to billing by extension; to further improve the experience, when contracting IP technology, there are no long-term contracts.

On the other hand, the adaptability is also very high when it comes to location, as with VoIP you do not always need to be in the same place. The use of your landline can be used from other locations, and you can even call incoming calls to the desired devices.

5. Reliability and simplicity 

IP technology is easy to install, understand and use. The simplicity of its infrastructure means that it is not necessary to install a telephone switchboard (as we will have a virtual switchboard instead). Management is also simple, as this is also done online, and finally, the ease of contacting the technical service (also online), means that any problems can be resolved easily.

In short, IP voice not only saves you a good amount of money at the end of the month, it also facilitates coordination between different sectors of the company, improves the customer experience, and makes it easier for you to manage communication in your company. In addition, it is worth remembering that there are sistemas CRM that have this technology among their functionalities, so if you are thinking of contracting one of these systems, don't forget to ask if they have IP technology.