What is it?
PBX is a Private Branch Exchange which is usually used by companies who want to communicate using different channels, such as VoIP, ISDN or analog via a private network. IVR (Interactive Voice Response) is a system that allows the caller to have options when calling. These options will route the call to the various areas of the business. No matter where your contacts and users are in the world, you can find them in one place - on our cloud based software.
How will this help my business?
Firstly, because we offer the systems via the cloud, it means there is no need to manage the information on site, however you can access it using an internet connection. There are a number of benefits in using Datalyse’s Cloud PBX with IVR, which include anything from the cost through, centralised control, quick automation to reducing costs and improving customer experience. Your customers can access information anytime of the day and night without having to have agents available 24 hours a day.