VoIP and Call Management - Datalyse

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VoIP and Call Management

A Sales Engagement Platform with the whole functionality needed to run a bespoke Call Centre.

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Focus on what really matters

Closing deals is the number one priority for most businesses. Datalyse VoIP and Call Management will take care of the mundane processes by automating actions, so that your agents can focus on what matters the most.

Convenience

Datalyse takes charge of the structure of your business phone system and hosts it in the cloud, saving you cost, time, and space. This leaves your business communications streamlined allowing you to work efficiently and effectively.

Anywhere, Anytime

From Datalyse’s cloud-based system emerges the concept of true mobility. Make calls from your office or, even out of office from your computer, or mobile phone. Enjoy centralised communications and simplified management with workers who can clock in from almost anywhere in the world.

Change is Good

Datalyse is continually listening to customers and making changes to the back end systems, which means that our customers get the best of both worlds - leading-edge technology that is automatically updated and upscaled so that you don’t have to work with an obsolete system again.

Key Features of the platform

What is it?

PBX is a Private Branch Exchange which is usually used by companies who want to communicate using different channels, such as VoIP, ISDN or analog via a private network. IVR (Interactive Voice Response) is a system that allows the caller to have options when calling. These options will route the call to the various areas of the business. No matter where your contacts and users are in the world, you can find them in one place - on our cloud based software.

How will this help my business?

Firstly, because we offer the systems via the cloud, it means there is no need to manage the information on site, however you can access it using an internet connection. There are a number of benefits in using Datalyse’s Cloud PBX with IVR, which include anything from the cost through, centralised control, quick automation to reducing costs and improving customer experience. Your customers can access information anytime of the day and night without having to have agents available 24 hours a day.

What is it?

Datalyse Predictive Auto Dialler allows your agent to finish a call. Once the call has finished another outbound call is dialled within a time frame according to the businesses KPI’s (key performance indicators). If required, there is an option to allow agents to read any notes prior to the next call being made.

How will this help my business?

As there is no need for agents to dial, it means that your team can make call after call, saving your business time. As a business you will have the option of adjusting the amount of time between calls.

What is it?

Our Call Routing directs calls to the destination based upon the businesses requirements. For example if your business has many departments, we will configure the system to be directed to the right department. Direct calls to your team all at once or sequentially. Pick and choose call distribution with one click.

How will this help my business?

This will save your business time and money. The caller will be directed to the area that bests suits their needs and your agents can get on with what they have been tasked rather than directing calls to different areas of the business.

What is it?

A SIP Trunk will connect your telephony systems to the cloud, to allow outbound and inbound capabilities. It is created and managed by Datalyse for its customers.

How will this help my business?

By Datalyse having their own propriety SIP Trunk means that we can manage it to our customers requirements and provide endless functionality.

How will this help my business?

Data is safely stored and the security of the application is encrypted and is protected from viruses and other threats.

What is it?

The manager can listen in on active calls and if you are time bound, you can return to the call and listen back at a time convenient to you.

How will this help my business?

This can help with training your staff in real time and listening in to measure KPI’s (key performance indicators) without the agent knowing, if required. This can be used for quality control.

How will this help my business?

Alongside, saving your business money with unlimited concurrent calls, we maximise efficiency, so that your business never runs out of credit when calling.

What is it?

Easily craft greetings including leave of absence messages with Datalyse software. You are able to record and upload them or, just write them down and we will give them a voice.

Find out how Datalyse can help enhance your customer service today

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