Datalyse - The World's Easiest Call Centre Software

VoIP Features

  • Virtual cloud call center platform
    Find all your numbers and your users in one place, even if they’re all over the globe.

  • Call Queuing
    Keep inbound callers on hold until a teammate becomes available

  • Voicemail
    Easily craft greetings and leave of absence messages. Record them, upload them, or just write them down and we’ll give them a voice.

  • Interactive Voice Response
    Add an IVR to your lines and make sure that calls are always directed to the right person or team.

  • International Numbers
    Make or receive calls on any number, all over the world. Always be right around the corner.

  • Toll-free Numbers
    Instantly get toll-free numbers from your area, or from any country from which you operate.

Advanced call center and collaboration features

  • Call Routing
    Direct calls to your team all at once or sequentially, pick and choose call distribution in one click.

  • Call Recording
    Better monitor your team’s performance and the quality of your service by recording calls and listening back on them.

  • Unlimited Concurrent Calls
    Make and receive as many calls as you like, on any number, at the same time

  • Real-Time Modifications
    Toggle your preferences and add or remove users and numbers in a single click.

  • Call Monitoring
    Listen-in on active calls to measure and improve employee performance

  • Call Center Analytics
    Gauge your support team’s performance by keeping track of missed calls, call loads, etc.

  • Call Whispering
    Secretly speak to employees while they are on an active call

  • Extensions
    Every teammate can be easily reached by dialing their 3-digit extension.

  • Live Feed
    Get live updates on what’s going on in your call center to optimize your productivity.

  • Custom Filters
    Easily search for any call within your app and start calling!

Professional business phone features

  • Browser Notifications
    A notification will pop up on your screen to alert you of an incoming call. Just click on it to take the call.

  • Time-Based Routing
    Each user can set their working hours and their call availability, or let managers set hours for the whole team.

  • Click to Dial
    Make it simple for your sales team to make calls with click to dial. Click on a number and it will open in your Datlyse Webphone.

  • Queue Callback
    Give callers the flexibility to leave your queue now and receive their reply laterhin your app and start calling!

  • Ring on Speakers
    Never miss another call because you couldn't hear it.

Integration with your business tools

  • Computer Telephony Communication
    Our one-click CTI lets you structure workflows and improve both your team’s productivity and your customers’

  • Enterprise Integration
    Datalyse integrates with the business tools you use daily (Quickbooks, UPS, Xerox, and many more!).

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