Virtual cloud call center platform
Find all your numbers and your users in one place, even if they’re all over the globe.
Keep inbound callers on hold until a teammate becomes available
Easily craft greetings and leave of absence messages. Record them, upload them, or just write them down and we’ll give them a voice.
Interactive Voice Response
Add an IVR to your lines and make sure that calls are always directed to the right person or team.
Make or receive calls on any number, all over the world. Always be right around the corner.
Instantly get toll-free numbers from your area, or from any country from which you operate.
Direct calls to your team all at once or sequentially, pick and choose call distribution in one click.
Better monitor your team’s performance and the quality of your service by recording calls and listening back on them.
Unlimited Concurrent Calls
Make and receive as many calls as you like, on any number, at the same time
Toggle your preferences and add or remove users and numbers in a single click.
Listen-in on active calls to measure and improve employee performance
Call Center Analytics
Gauge your support team’s performance by keeping track of missed calls, call loads, etc.
Secretly speak to employees while they are on an active call
Every teammate can be easily reached by dialing their 3-digit extension.
Get live updates on what’s going on in your call center to optimize your productivity.
Easily search for any call within your app and start calling!
A notification will pop up on your screen to alert you of an incoming call. Just click on it to take the call.
Each user can set their working hours and their call availability, or let managers set hours for the whole team.
Click to Dial
Make it simple for your sales team to make calls with click to dial. Click on a number and it will open in your Datlyse Webphone.
Give callers the flexibility to leave your queue now and receive their reply laterhin your app and start calling!
Ring on Speakers
Never miss another call because you couldn't hear it.
Computer Telephony Communication
Our one-click CTI lets you structure workflows and improve both your team’s productivity and your customers’
Datalyse integrates with the business tools you use daily (Quickbooks, UPS, Xerox, and many more!).