The Intelligent CRM
A telecom integrated CRM that leverages modern technologies to adapt your needs and grow your business.
Customer relationship management system
Datalyse is a customer relationship management system that lets you connect with your customers in whatever part of the world that they are based. Our intelligent CRM will personalise and automate customer experience and provides in-depth analytics to ensure you are moving your business in the right direction.
Personalised and automated experience
Limit oversight and increase your productivity by working with Datalyse’s CRM, that’s custom built for your industry and can be built bespoke for your business needs. You can schedule automated reminders, plan the various steps of your call activities and establish company-specific processes, dramatically improving productivity, all while ensuring compliance and meeting your industry’s standards.
Connect with your customers, wherever they are
Datalyse provides seamless integrations, allowing you to connect with your customers wherever they are. No matter what channel of communication they use, your interaction can be recorded and measured, enhancing your customer’s experience.
CRM Analysis and Reporting
With Datalyse’s CRM in place, it's time to stop guessing/estimating and start working with actual figures. The reports you generate with Datalyse, allows you to conduct in-depth analysis of your activities in order to measure the true ROI of your marketing efforts and visualise their real impact on your sales.
Key Features of the platform
Real Time Modifications
Modify and manage profiles and interactions in real time, whilst on the phone.
What is it?
Our CRM system allows you to change and manage profiles and interaction in real time, whilst the customer is on the phone.
How will this help my business?
It allows all agents to be able to review up to date information in real time, without spending time going to the back end of the CRM to make changes. Making changes simply and quickly.
Analytics & Recording
Automatically record, measure, and manage every single interaction had with your customers.
What is it?
We integrate your telephony system or, anything else that you require it to be customised into for a smooth process for your agents. We will provide analytics and calls will be recorded. It allows you to review information such as when calls were made, dates, times and by agents as well as any other information you may require.
How will this help my business?
Both call recording and the analysis is available on a dashboard, allowing you ease of use, compliancy and armed with this information, you can retrain staff if required. Monitor your team’s performance and the quality of your service by recording calls and listening back on them with quality.
Call Queuing
Queue waiting inbound calls with hold music, distributing to agents as they become available.
What is it?
When there are a number of calls coming in, the calls fall into a virtual queue if agents are not available to take the call. As soon as an agent is available to take the call, the next in the queue is automatically served.
How will this help my business?
When there are a number of calls coming in, the calls fall into a virtual queue if agents are not available to take the call. As soon as an agent is available to take the call, the next in the queue is automatically served.
Centralised Phone Network Management
Manage every number & routing in a business spanning multiple global locations, from one portal.
What is it?
International numbers by Datalyse means that you can manage all your numbers, no matter what country they are from in one place. Whether you’re sitting in South America and are using numbers from the UK or any other part of the world, all your numbers will be available to be managed from one country.
How will this help my business?
You won’t have different manuals and set up for each country. This means we will save you time and money with the ease of use of Datalyse’s centralised phone network.
Click to Call
Simply click on the number to dial.
What is it?
Datalyse offers the Click to Call feature, making it easier for your sales teams to call your customer at a click of a button.
How will this help my business?
Your agent no longer has to pick up a head set and dial the number, saving time for the business. The feature is built in the CRM system so they just click the number or the dialler in a matter of seconds and just wait for it to connect.